ShabbyKnapsack


Shipping & Returns

Shipping Policy
We charge actual shipping costs based on weight and destination zip code. Shabbyknapsack has accounts with USPS, UPS, and Fedex which enabling the carriers to provide real-time shipping quotes based on the selected product(s). Though the system defaults to the least expensive method of shipping, customers may elect alternate shipping options at a greater expense. All shipping quotes include insurance to be provided via the selected carrier. When an order has been confirmed, Shabbyknapsack will ship the item(s) within 1-3 days of receipt.


Return Policy
If a Shabbyknapsack product is defective, return it to Shabbyknapsack along with the original packaging and documentation. After receiving the returned item(s), Shabbyknapsack will issue a credit including return shipping (credit/debit card, store credit, or exchange).

If the item(s) received were damaged in transit, a claim must be filed with the carrier (USPS, UPS, Fedex).


Questions regarding USPS, UPS, or Fedex shipping regulations, costs, or schedules:

USPS (United States Postal Service)
1-800-ASK-USPS (1-800-275-8777)

UPS (United Parcel Service)
1-800-PICK-UPS (1-800-742-5877)

Fedex (Federal Express)
1-800-GO-FEDEX (1-800-463-3339)

DHL (DHL)
1-800-CALL-DHL (1-800-225-5345)
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